At Silsilah, we value our customers and want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, our return policy makes it simple and transparent.

✅ Returns

  • Items can be returned within 7–14 days of delivery.
  • Products must be unused, unworn, unwashed, and in their original packaging with all tags attached.
  • Customized or personalized products are not eligible for return unless defective.

✅ Exchanges

  • We offer size or product exchanges subject to availability.
  • If the requested size/product is unavailable, a refund or store credit will be offered.

✅ Refunds

  • Refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.
  • Shipping charges are non-refundable.

🚫 Non-Returnable Items

  • Sale or discounted items.
  • Gift cards and vouchers.
  • Accessories or intimate wear (for hygiene reasons).

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
  • In case of defective or wrong product delivery, Silsilah will bear the return shipping charges.

📩 How to Initiate a Return

To request a return or exchange, please contact us at: